Shipping & Returns Policy

Shipping Policy

Processing Times

  • Orders are processed within 2-3 business days, excluding weekends and public holidays.
  • Custom or personalized orders may require an additional 3-5 business days for preparation.

Shipping Rates & Delivery Times

  • Australia: Standard Shipping (5-10 business days) | Express Shipping (2-5 business days).
  • International: Shipping times vary depending on location, with an estimated delivery time of 7-21 business days.

Order Tracking

  • Once your order has been shipped, a confirmation email with tracking details will be sent to you.
  • If you do not receive tracking information, please check your spam or junk folder before contacting us at info@peazygifts.com.

Shipping Delays & Lost Packages

  • While we strive to meet the estimated delivery times, Peazy Gifts is not responsible for shipping delays caused by postal services, customs processing, or other unforeseen circumstances.
  • If your package is delayed or lost, please contact us, and we will assist in resolving the issue.

Returns & Exchanges

  • We accept returns on unused, non-personalized items within 14 days of delivery.
  • Return shipping costs are the responsibility of the customer unless the item is damaged or defective.
  • For more details, refer to our Refund Policy.

For any questions or concerns, please contact us at info@peazygifts.com.

Terms & Conditions

1. General

By accessing and using Peazy Gifts, you agree to comply with these Terms & Conditions. These terms govern your use of our website and services, including purchases and communications with Peazy Gifts.

2. Products & Orders

  • We strive to provide accurate product descriptions and images, but colors and details may vary slightly due to screen settings.
  • Orders are considered confirmed once payment is received. If an item is out of stock after purchase, we will notify you as soon as possible.

3. Pricing & Payment

  • All prices are listed in AUD and may change without notice.
  • Payment is required in full at checkout. We accept major payment methods, including credit/debit cards and PayPal.
  • Any applicable taxes or duties will be calculated at checkout.

4. Shipping & Delivery

  • Peazy Gifts ships Australia-wide and internationally.
  • While we work with reliable shipping partners, we are not responsible for delays caused by third-party carriers, customs, or other external factors.
  • For full details, refer to our Shipping Policy.

5. Returns & Refunds

  • Returns are accepted for non-personalized items within 14 days of delivery.
  • Custom and personalized products cannot be returned unless they arrive damaged or defective.
  • Customers are responsible for return shipping costs unless otherwise specified.
  • For more details, refer to our Refund Policy.

6. Intellectual Property

  • All content, including images, designs, and branding, is the property of Peazy Gifts and may not be copied, reproduced, or distributed without permission.

7. Liability

  • Peazy Gifts is not liable for any damages, losses, or delays caused by third-party shipping providers or unforeseen circumstances.
  • We are also not responsible for any misuse of products purchased from our store.

8. Privacy & Data Protection

  • We respect your privacy and do not share customer information with third parties.
  • For more information, please review our Privacy Policy.

9. Contact Information

For any questions or concerns, please contact us at info@peazygifts.com.

By purchasing from Peazy Gifts, you agree to these Terms & Conditions. 

Returns & Refund Policy

At Peazy Gifts, we want you to be satisfied with your purchase. If you need to return an item, please review our policy below.

1. Return Eligibility

  • Returns must be requested within 30 days of receiving your order.
  • Items must be unused, in their original packaging, and in resellable condition.
  • Personalized and sale items are not eligible for return unless they are faulty or incorrect.

2. Return Process

  • Customers must contact us before returning any item. Returns that have not been approved by our team via email will not be accepted.
  • To initiate a return, email info@peazygifts.com with your order number and reason for return.

3. Change of Mind Returns

  • If you change your mind, we offer exchanges or store credit only (no refunds).
  • Customers are responsible for return shipping costs.
  • All sales of items that are personalised are final and do not qualify for a change of mind return. 

4. Faulty or Incorrect Items

If you receive a faulty or incorrect item, follow these steps within 14 days of receiving your order:

  1. Email Info@peazygifts.com with your order number, a detailed description of the issue, and clear photos showing the damage or error.
  2. Complete our Faulty Product Form (provided by email on request).
  3. Once your request is approved, we will provide a prepaid return shipping label.

Customers must provide sufficient evidence that the product was damaged before it was received.

5. Refunds & Exchanges

  • Change of Mind: Store credit or exchange only.
  • Faulty/Incorrect Items: Customers may choose a replacement, store credit, or a full refund.

6. Additional Information

  • We do not accept returns for unauthorized shipments (items returned without prior approval).
  • Refunds/store credit will be processed once the returned item has been received and inspected.

For any return inquiries, contact us at info@peazygifts.com before sending any items back.